How do I make a deposit into my account?
Where do I address my Bank Draft/Personal Check Deposits?
How do I make a Wire Transfer Deposit?
How long does it take to process my deposit?
How do I withdraw my winnings?
What is the "pending withdraws" screen?
I have made a Withdrawal but have changed my mind. How do I cancel a Withdraw request?
How can I follow up financial transaction operations?
How much can I deposit into my Tila Casino account?
How do I obtain more credits in Play for Fun mode? |
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NETELLER FAQs |
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What is NETELLER?
How do I deposit, withdraw, and transfer funds using NETELLER?
How do I become certified?
How do I verify my bank account?
Why was my withdrawal declined?
Why was my credit card declined?
How do I change the personal information in my NETELLER account?
Why is my transfer to a merchant still pending? |
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Games FAQs – Game Features, Rules and Fairness |
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What kind of games does the Tila Casino offer?
How can I be sure that the games are fair?
If I have a complaint about the service provided by Tila Casino what do I do?
How is the outcome of the games generated?
How do I chat with other players?
What are COMP points and how do I accumulate them?
What is a Multiplayer or Private group table?
While playing Black Jack in multiplayer, the dealer continued to play finishing the game before I placed my bet, what caused this?
What happens if I am suddenly disconnected from the Internet while I play?
What do I do if after placing a bet I suddenly change my mind. How do I remove the bet?
Where can I find complete detailed instructions on the various games?
How old do I have to be to play for real money?
I am not sure what was the previous game round result. What do I do? |
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Technical FAQs – Software Download and Installation |
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What do I have to do in order to play at the Tila Casino?
How long does the download process take?
What's the name of the downloaded setup program?
Do I have to download every time I want to play?
After downloading the software, what do I do next?
What are the minimum system requirements?
Can I use Tila Casino with a Mac computer?
How do I use Tila Casino with AOL?
What should I do if I receive a message "Account not found. Please verify your account information and try again."?
What should I do if I can't find the Tila Casino icon on my desktop? |
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How do I make a deposit into my account? |
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In order to make a deposit you must first download the Tila Casino software and install it on your computer. You then need to open a Real Money account by registering at Tila Casino (www.tilacasino.com). After you receive your Real Money username and password, you are ready to make a deposit into your Tila Casino account.
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Start the Tila Casino program, and select the "Play for Real Money” mode option.
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Enter your Real Money Username and Password in the Login window.
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Select "Cashier" from the bottom-left hand corner of the lobby to open up the Cashier Page.
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Select your desired deposit method from the current deposit methods available.
Currently, Tila Casino allows deposits to be made via Bank Draft, Click2Pay, Moneybookers, NETELLER and Wire Transfer. Additional deposit methods will be added to the Cashier when they become available.
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Where do I address my Bank Draft/Personal Check Deposits? |
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Please mail your bank draft or personal check to the following address:
RESUME INVESTMENTS LTD
Margarita House, 15 Themistocles Dervis Street,
P.O. Box 27142,
1642 Nicosia, Cyprus
We only accept bank drafts and personal checks in US Dollars. Please make sure to write your Real Money Account Username and personal information at the back of the bank draft or check.
For more information, you may visit the Tila Casino Cashier Page or contact Customer Support.
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How do I make a Wire Transfer Deposit? |
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To make a Wire Transfer Deposit, please contact your local bank and ask for a wire transfer with the following details:
Bank: Chase Manhattan Bank, NA
SWIFT Code: CHASUSS33
ABA No. 210 000 21
For the credit of:
Laiki Bank Ltd, International Business Center
50 Kennedy AVE, 1st Floor 1075
Nicosia - Cyprus
Tel: 00357-22-363701
Fax: 00357-22-363700
SWIFT Code: LIKICY2N
IBAN: CY47 0030 0178 0000 0178 3311 4497
Account: 178-3311-4497
In Favour Of: RESUME INVESTMENTS LTD
Please make sure to enclose your account by indicating your Real money username in the wire transfer details. For a quicker processing, please send an email including Username, email address (it should be the same as what you registered in your casino account), name and amount to cashier@tilacasino.com.
For more information, you may visit the Tila Casino Cashier Page or contact Customer Support.
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How long does it take to process my deposit? |
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The processing time of deposits depends on the deposit method you chose.
Wire transfer deposits take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer.
Bank draft/Personal check deposits take about a week to reach our offices. It takes an additional 10 days for a bank draft to be cleared and about 21 days for a personal check to be cleared. Please note that the time it takes for bank drafts and personal checks to reach our office is dependent on regular world wide mail/post/courier services and may vary depending on your location and/or other factors.
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How do I withdraw my winnings? |
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From the Tila Casino lobby, click on “Cashier” to open up the Cashier Page and then click on “Withdraw”. Then choose the withdrawal method you prefer. Tila Casino currently allows withdrawals via Bank Draft, Bank Draft Express, Wire Transfer, NETELLER and Moneybookers.
Withdrawal processing times vary according to the withdrawal method and your VIP level. This can range from 5 – 7 days for services such as NETeller to up to 10 days for wire transfers and up to 3 weeks for checks.
There are no charges for withdrawals except for bank draft express. Bank drafts will be sent to the billing address you specified during the account registration process using regular world wide mail. If you select wire transfer as your withdrawal method, you will be asked to provide your bank account details.
Withdrawal requests are considered "pending" until the Casino commences their processing. The pending withdrawal period varies from 1-4 days, depending on your VIP level, during which time you can cancel the request.
You can keep track of the status of your withdrawal requests by choosing the Transaction History screen from the Cashier section of the Casino software.
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What is the "pending withdraws" screen? |
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Once you make a withdrawal, your withdraw request is pending to be processed by our financial department. By entering the "Pending Withdraws" screen in the "Withdraw" section in the cashier you can view all your Withdraw requests that are waiting to be processed.
Generally, no withdraw request will be processed before 4 business days of making the request. So, you can cancel withdraw requests while the transaction has not been processed and return the amount back to your casino account to allow you to go ahead and play.
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I have made a Withdrawal but have changed my mind. How do I cancel a Withdraw request? |
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As mentioned, all Withdraw requests awaiting to be processed show up in the "pending Withdraws" screen in "Withdraw" section in Cashier, for about 4 business days from your initial Withdraw request date. You can cancel Withdraw request as long as they show up in the "pending Withdraws" screen, and return the requested amount back to your casino account, so you can go ahead and play.
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How can I follow up financial transaction operations? |
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The Cashier's 'Transaction History' section stores a complete history of all your financial actions, such as withdraws and deposit requests.
We also recommend our customers to print out all transaction data, the rules of the game and the payment methods and keep them at an easily accessible place.
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How much can I deposit into my Tila Casino account? |
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The following limits of deposits apply for each deposit method:
Bank Draft/Personal Check:
Minimum Amount: $50
Maximum Amount: $5,000 per 1 month period
NETeller:
Minimum Amount: $10
Moneybookers:
Minimum Amount: $10
Click2Pay:
Minimum Amount: $10
Wire Transfer:
Minimum Amount: $200
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How do I obtain more credits in Play for Fun mode? |
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Simply visit the deposit section within the cashier located in the
lobby and enter the amount of fun money you would like to deposit into your
account.
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What is NETELLER? |
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NETELLER is an online money transfer service. You can open a NETELLER account which acts like an online wallet. You are able to deposit, withdraw, and transfer funds to the many merchants that support NETELLER.
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How do I deposit, withdraw, and transfer funds using NETELLER? |
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Once you log into your NETELLER account, just follow the links on the main navigational bar at the top of the screen, or use the quick links located on the left of your screen to move to the desired section. Each process is explained in full detail in their respective sections.
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How do I become Certified? |
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Becoming a Certified NETELLER member is a simple process which has many benefits. International users may become Certified by faxing in a clear copy of their passport and both sides of a personal credit card.
Once you become certified you will be entitled to all the benefits that come with certification. Additional information on certification can be found in your NETELLER account.
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How do I verify my bank account? |
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After registering your bank account, NETELLER will debit and credit your account for two amounts less than one dollar at NETELLER's expense. When you find out these amounts from your bank statement, enter them in the NETELLER system and your account will be instantly certified.
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Why was my withdrawal declined? |
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It is NETELLER policy to withdraw your funds using the same method as they were originally deposited. Therefore, if you deposited $20.00 by credit card, then you must withdraw $20.00 back to your credit card.
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Why was my credit card declined? |
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A credit card will be declined by the bank issuing the card. You may call the issuing bank to find out what is wrong with your card. Remember: Three invalid credit card attempts within one hour will cause your NETELLER account to be automatically closed and you will have to contact customer support in order to have it reopened.
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How do I change the personal information in my NETELLER account? |
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In the navigational bar at the top of your NETELLER account, there is an option to "Edit Account". This will allow you to change your phone number and password in the NETELLER system.
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Why is my transfer to a merchant still pending? |
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Not all merchants accept transfers twenty four hours a day. Some work regular business hours, some do not. It is solely up to the merchant to accept or decline any funds to or from NETELLER. If a transfer you made to a merchant has been pending for very long, you may contact the individual merchant or cancel the transfer from your account.
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What kind of games does Tila Casino offer? |
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Tila Casino currently offers over 70 different games. We have ten of the most popular table games (Baccarat, Blackjack, Caribbean Poker, Casino War, Craps, Keno, Pai Gow Poker, Red Dog, Roulette and Sic Bo) and 46 machine games (Video Poker machines, 4-Line Video Poker machines, 3-Reel and 5-Reel Slot Machines both with and without Progressive Jackpots and Bonus Games). We are working on new games on a day-to-day basis. You will be automatically notified when new games become available.
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How can I be sure that the games are fair? |
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Tila Casino is fully licensed in Alderney and regulated by Alderney Gambling Control Commission. The payout percentage, which is the percentage of the total wins out of total bets, is being audited on a monthly basis by one of the leading international accounting and auditing firms. The payout percentage report is displayed at the Tila Casino website, so that you can be sure that the games are fair and honest.
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If I have a complaint about the service provided by Tila Casino what do I do? |
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We strive for zero complaints at Tila Casino. We do however understand that there may be times when a player feels he/she wishes to lodge a complaint about the services provided to them. In such a case, complaints should be sent in the first instance by email to support@tilacasino.com and will be treated with the up most urgency to resolve the complaint to a satisfactory conclusion.
Tila Casino is fully licensed in Alderney and regulated by Alderney Gambling Control Commission(AGCC). AGCC is responsible for monitoring the activities of its licensees to ensure compliance to the legislation of Alderney. If you believe we have breached any of the provisions as laid down by the Legislation and we have failed to provide you with a satisfactory response to your initial complaint, you may lodge a formal complaint with the Commission.
For more information about the Alderney Gambling Control Commission and how to lodge a formal complaint, please visit their website which can be found here: www.gamblingcontrol.org.
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How is the outcome of the games generated? |
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Tila Casino is using a very sophisticated Random Number Generator (RNG) to create a randomized outcome for each game. The odds for both Real Money and Fun modes games are created with this random number generator. In all card-based games, like Blackjack and Baccarat, the deck/s of cards are shuffled prior to each hand being dealt.
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How do I chat with other players? |
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Chatting is very simple. All you have to do is click on the 'Chat' button in Multi-player and Private-group tables and type in whatever is on your mind. To send the text, simply click on the 'Chat' button again.
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What are COMP points and how do I accumulate them? |
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Tila Casino has a very unique COMP (Complimentary points) Program, which enables each member of the casino to accumulate COMP points automatically while playing. All you have to do is wager at the Tila Casino. For every $10 wagered at the Tila Casino, every player gets 1 COMP point for absolutely free. These COMP points can be converted to real money that can be cashed out or played with. And that's not all, the more COMP points you accumulate - the faster your VIP level increases, which enables you to enjoy fantastic bonuses and participate in our special casino events.
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What is a Multiplayer or Private group table? |
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When you chose a multiplayer table you automatically join a table with other players. The system automatically assigns you to a table where there is an empty seat.
Private group table is a table where you can play along with your friends without being interrupted by other players. In order to join a Private group table you have to type in the name of the table you wish to join to. If this table has already been created by your friends, you will join this table, if not - then a table will be created for you so that you can tell your friends to join in with you.
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While playing Black Jack in multiplayer; |
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The dealer continued to play finishing the game before I placed my bet, what caused this?
Within the casino software there is a time out bar that pops up (bottom center) letting you know that you have 15 seconds left to place your bet (this happens after a 30 seconds period). This is to insure that the others playing would not be left waiting indefinitely for you to place you bet.
Please note that this feature is present in Multiplayer and Private Group for the following games: Black Jack, Roulette & Baccarat.
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What happens if I am suddenly disconnected from the Internet while I play? |
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Because Internet connections malfunction due to several reasons beyond our control, we have developed a sophisticated integrated abnormal disconnection handling mechanism, which will always protect the player interest in such an event.
If, for some reason, you get disconnected from the Internet while you are in a middle of a game, don't panic. If you are unable to reconnect to the Tila Casino, you will be logged out after a certain period of inactivity. You can later connect to Tila Casino and log-in as usual.
If you manage to reconnect before you are logged out, the type of game you were playing determines what you will see upon reconnection.
In Blackjack, Craps and Video Poker, you will automatically be returned to the exact state were the game was interrupted upon reconnecting to the Tila Casino, so you can continue exactly from the same point you left off, and decide what do you want to do, just like in any game round. In games like Slots and Roulette, where the player does not take decisions in the game after the round had been started, you can just log-in to the casino again and see how the game had finished by clicking on the 'Game History' button.
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What do I do if after placing a bet I suddenly change my mind? How do I remove the bet? |
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In games like Blackjack, Roulette, Craps and Baccarat just press with your right mouse button on the chips you wish to remove. In Roulette you can also click on the 'Clear Bet' button to remove your entire bets from the table.
In Slots and Video Poker, just press the 'Cash Out' button to remove your coins from the machine back to your balance. If other coins remain in the machine, don't worry, they will automatically return to your balance once you exit the game.
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Where can I find complete detailed instructions on the various games? |
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Our downloadable casino software comes with built in context sensitive 'Help'. Just click on the Help button in the casino lobby for a complete set of instructions and explanations on all Casino games, or click the Help button while playing to display help on the specific game you are playing.
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How old do I have to be to play for real money? |
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In order to play for real money you must be at least 18 years of age. Fun mode players have no age limitations.
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I am not sure what the previous game round result was. What do I do? |
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You can just step into the 'Game History' section and view the previous rounds and their results. If you have any further questions, feel free to contact our customer support staff at support@tilacasino.com. You can call or e-mail us any time, 24 hours a day, 7 days a week.
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What do I have to do in order to play at the Tila Casino? |
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In order to play at the Tila Casino you must first download our free software from the Tila Casino Download section.
The reason why we have a download version casino is because downloading the software to your PC makes the games much quicker and more stable than playing them in your own browser, as all the casino graphics and multimedia effects are already installed on your computer, and only small packets of information are transferred between your computer and our servers. This makes Tila Casino faster and the gaming experience more fun.
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How long does the download process take? |
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The average download time is 12-15 minutes using a standard 33Kbs modem. In cable and ADSL connections download takes no more than 2 minutes. You have to remember that the download is only necessary for the first time you play at the casino, after that - the program is available from your computer's 'Start' menu and/or your computer's desktop.
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What's the name of the downloaded setup program? |
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SetupCasino.exe
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Do I have to download every time I want to play? |
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Absolutely not. You only need to download and install the casino once. After installing the file, the casino is accessible from your computer's 'Start' menu, no additional download is necessary in order to play. Plus, a shortcut is automatically placed on your desktop for your convenience.
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After downloading the software, what do I do next? |
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Double-click the icon of the downloaded program, SetupCasino.exe. The installation wizard will guide you through the entire installation process.
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What are the minimum system requirements? |
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Windows 2000, Windows 98, Windows NT, Windows XP or Windows 95
P90
24MB RAM
16bit colors
50MB free hard disk space
For optimal results, set your monitor to high color (16 bit) and 800x600 resolution.
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Can I use Tila Casino with a Mac computer? |
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We are sorry but Macintosh platform is currently not supported.
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How do I use Tila Casino with AOL? |
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AOL users can use the Tila Casino software with AOL version 3.0 or later.
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What should I do if I receive a message: |
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"Account not found. Please verify your account information and try again."?
It is possible that you are trying to enter the DEMO mode casino with a Real Money mode username and password or enter a Real Money mode game with a DEMO username and password. If you can't log into the casino, please mail your registered name, address, phone number and e-mail to support@TilaCasino.com and request your username and password.
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What should I do if I can't find the Tila Casino icon on my desktop? |
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If the Tila Casino icon is not on your desktop nor 'Start' menu and you can't remember where you saved it, please follow these steps:
1. Click on the START menu at the bottom left corner of your screen.
2. Choose 'Find' then 'Files or Folders'.
3. Into the box that says 'Named:', type 'casino.exe' and click 'Find now'. The computer will now search for the file.
Search results will be displayed at the bottom of the window. If the computer finds a file named 'casino.exe' in a directory called 'Tila Casino' then you can double-click on it to immediately run the program or right-click on it and choose 'Create shortcut' to create a shortcut for it on your desktop.
If the computer has finished the search and there is no file name in the window, then the file was not found. In case your computer has several hard drives, search the other drives as well. If you cannot find the file, you will have to repeat the download and installation process
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